Refund policy

🔄 Return Policy – VELISE At VELISE, we offer a 30-day return policy. This means you have 30 days from the date you receive your VELISE Pocket Styler to request a return. To be eligible for a refund, the item must be:

• Unused — no signs of heat use, hair residue, or wear on the bristles
• In its original condition
• With original tags, travel pouch, USB-C cable, and packaging
• Accompanied by proof of purchase (e.g., receipt or order confirmation)

🛠 How to Start a Return To initiate a return, please contact us at: [velise.support@gmail.com](mailto:velise.support@gmail.com) If your return is approved:

• We will send you a return shipping label
• You will receive clear instructions on how and where to send your package

⚠️ Important: Returns sent without prior approval will not be accepted. 🛑 Damaged or Incorrect Items Please inspect your order immediately upon delivery. Contact us right away if:

• Your Pocket Styler arrives damaged
• The device is defective — it won't charge, won't heat, or the anti-scald surface is compromised
• You received the wrong colour or the wrong item

📧 [velise.support@gmail.com](mailto:velise.support@gmail.com) 🚫 Exceptions / Non-Returnable Items We do not accept returns for:

• Perishable goods
• Custom or made-to-order items, including personalised or engraved Pocket Stylers
• Cosmetics and personal hygiene products — this includes any Pocket Styler that has been used on hair, for hygiene reasons
• Hazardous materials, flammable liquids, or gases — including loose or damaged lithium batteries returned outside the original device
• Sale items or gift cards