Return Policy

At VELISE, we offer a 30-day return policy. This means you have 30 days from the date you receive your VELISE Pocket Styler to request a return. To be eligible for a refund, the item must be:

  • Unused — no signs of heat use, hair residue, or wear on the bristles
  • In its original condition
  • With original tags, travel pouch, USB-C cable, and packaging
  • Accompanied by proof of purchase (e.g., receipt or order confirmation)

How to Start a Return

To initiate a return, please contact us at: velise.support@gmail.com

If your return is approved:

  • We will send you a return shipping label
  • You will receive clear instructions on how and where to send your package

Important: Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. Contact us right away if:

  • Your Pocket Styler arrives damaged
  • The device is defective — it won't charge, won't heat, or the anti-scald surface is compromised
  • You received the wrong colour or the wrong item

velise.support@gmail.com

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Perishable goods
  • Custom or made-to-order items, including personalised or engraved Pocket Stylers
  • Cosmetics and personal hygiene products — this includes any Pocket Styler that has been used on hair, for hygiene reasons
  • Hazardous materials, flammable liquids, or gases — including loose or damaged lithium batteries returned outside the original device
  • Sale items or gift cards

Exchanges

The fastest way to get the colour you want — Black, Pink, or White — is to return the item you have. Once the return is approved, you may place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be automatically issued to your original payment method within 7–10 business days. Please note that your bank or credit card provider may require additional processing time.

If more than 14 business days have passed since approval and you haven't received your refund, contact us at: velise.support@gmail.com